LEGAL REFERENCE

Your privacy is how we build trust

Q: What if I spot unauthorised activity on my account?

Change your password immediately and contact support@pasartogel.app. We'll freeze your account, review login logs from the past 30 days and help you secure access. Report any fraudulent transactions to your payment provider too.

We handle your account details, payment history and gaming activity with care. This policy shows exactly what we collect, why we hold it, and how we keep it...

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Privacy Policy Overview

pasartogel collects and processes your personal information to deliver account services, process payments through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We do not sell your data. Your information is encrypted and stored securely. Access is limited to authorised staff who need it to serve your account. We retain data only as long as required

by law or for service delivery. You have the right to request, correct or delete your information where applicable.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Policy Questions or Privacy Concerns

PLATFORM TRUST SIGNALS

How We Protect Your Trust

Encryption Standard

All data in transit and at rest uses TLS 1.3 and AES-256 encryption. Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Access Controls

Only authorised staff with documented need can view your account data. Two-factor authentication protects staff access to our systems.

Audit Trail

Every access to your personal data is logged and reviewed monthly. Unauthorised access triggers immediate alerts and investigation.

Third-Party Vendors

Payment processors, hosting providers and analytics partners sign data protection agreements. We audit them annually for compliance.

Incident Response

If a breach occurs, we notify you within 72 hours and provide guidance on protecting your account. We work with local authorities.

Privacy by Design

New features are tested for data minimisation first. We collect only what you need to play, deposit and receive payouts.

Consistency Across pasartogel Pages

Account Terms

Account creation, login security and profile data rules match across all pasartogel pages and the app.

Payment Data

DANA, OVO, GoPay and QRIS transaction logs are stored identically whether you deposit via web, mobile or live lobby.

Cookie Policy

Our cookie notice and this privacy policy describe the same tracking tools. You control them in account settings.

Support Channels

Privacy requests routed through email, in-app chat or dashboard follow the same approval and response timeline.

Data Retention

Closed accounts, deleted profiles and inactive data follow the retention schedule outlined here across all systems.

Legal Requests

If authorities request your data, we apply the same verification and notification process described in our legal framework.

Updates

Policy changes are announced in-app and via email. You'll see the effective date and a summary of what changed.

How We Handle Your Information

Account Data

Your username, email and linked phone number are used only for account recovery and communication. We never share them with third parties without consent.

Transaction Records

Deposit and withdrawal logs with DANA, OVO, GoPay and QRIS are kept for seven years to meet audit requirements in supported regions.

Gaming History

Your play history is stored to personalise your lobby and comply with anti-fraud rules. It is deleted 90 days after account closure.

Device & Location

We log IP address and device type to prevent unauthorised access and flag suspicious login patterns on your account.

Communication Logs

Support tickets, emails and in-app messages are archived for 12 months to help resolve disputes and improve our service.

Cookies & Tracking

Session cookies keep you logged in. Analytics cookies show us which lobby sections you visit so we can improve the experience.

Privacy Policy Questions

After closure, we delete your profile data within 30 days. Transaction records stay for seven years to meet local audit law. You can request accelerated deletion by emailing [email protected] with your account ID.

Yes. Every payment is sent through encrypted tunnels to our processors. We do not store full payment details. Only transaction reference IDs and amounts are kept in your account ledger for record-keeping.

Yes. Submit a Data Subject Access Request in your account settings under 'Help > Privacy & Data'. We'll compile and send you all records within 14 days. No fee applies for your first request each year.

We do not sell personal data. We share anonymised play trends with our game providers to improve lobby recommendations. Your name, email and phone are never included in any third-party reports.

Change your password immediately and contact [email protected]. We'll freeze your account, review login logs from the past 30 days and help you secure access. Report any fraudulent transactions to your payment provider too.

We review it every six months and update it when local law changes or we add new features. Email notifications go out 30 days before changes take effect. You can see version history and past policies on this page.

You have the right to access, correct and delete your data where applicable in supported regions. You can object to profiling and request portability of your account history. Contact our privacy officer at [email protected] to exercise these rights.